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Hemant Agrawal

About

Product Leader · Full-Stack Builder · AI Strategist

From Idea to Impact

My career is a story of deliberate growth—from a deep technical foundation in engineering to strategic business leadership. I thrive at the intersection of technology and commerce, transforming ambitious ideas into market-leading digital products. Most recently, I've been building the Telus Sovereign AI Factory from the ground up.

Career & Education

TELUS

Experience
Director of Product - Telus AI FactoryJan 2024 – Present

Spearheading the development of the Telus Sovereign AI Factory from the ground up, focusing on AI infrastructure, product commercialization, and emerging product strategy.

Building Sovereign AIProduct Commercialization
Director - Digital Sales, Insights & PersonalizationJan 2023 – Jan 2024

Oversaw digital sales channels, leveraging data insights and personalization to drive significant growth and enhance the end-to-end customer experience.

+25% YoY Growth40+ revenue generating sales tactics launched

Industries

TelecomHome AutomationSovereign AI

CIBC

Experience
Director, Digital Commerce (Measurement & Insights)Jan 2022 – Jan 2023

I spearheaded a team of seven to architect and execute a data-driven strategy for optimizing and automating over 50 eCommerce funnels. By managing a diverse marketing mix—from paid media and SEO to personalized email and app notifications—we delivered clear, actionable intelligence to product owners. This empowered them to confidently eliminate underperforming channels, reinvest in high-growth areas, and achieve significant gains in conversion rates.

$25M+ Ad Spend Optimized2M+ Units Sold
Senior Manager, Digital Measurement & InsightsJan 2020 – Jan 2022

Acted as the single point of contact for all digital reporting post-COVID, ensuring accurate performance data for all marketing initiatives.

Data-driven PrioritizationCX Optimization

CIBC Annual Achiever Award 2020

Consultant, Agile Sales & MarketingJan 2017 – Jan 2020

Led Agile pods to strategize and deliver 50+ personalized e-CRM campaigns, increasing conversion rates by up to 30% through custom audience segmentation.

Agile Pod Leadership30% Conversion Uplift

Industries

BankingFinancial Services

ThinkRepublic Consulting Inc.

Experience
Marketing ConsultantJan 2016 – Jan 2017

Specialized in marketing automation and PPC campaign optimization for diverse clients, delivering measurable performance improvements through strategic integrations and data-driven campaign management.

+70% Conversion Rate-20% Acquisition CostMarketing Automation

Industries

Marketing TechnologyDigital ConsultingEnergyEducationMedia & EntertainmentInformation Technology

Schulich School of Business, York University

Education
Master of Business Administration (MBA)Jan 2015 – Jan 2017

Pivoted to a strategic business focus, gaining a holistic framework for market analysis, corporate strategy, and leadership. This was my launchpad into the Canadian market.

Strategy Capstone WinnerMarketing Association President

Schenck Process

Experience
Business Segment LeaderJan 2014 – Jan 2015

Ascended to a leadership role with full P&L responsibility, negotiating major contracts and driving nationwide sales strategy.

P&L Responsibility$2.6M Revenue
Sales EngineerJan 2013 – Jan 2014

Bridged the gap between technology and business, applying deep technical knowledge to solve client problems and drive sales.

Technical SalesClient Solutions
Graduate Engineer TraineeJan 2012 – Jan 2013

Began my career by applying core engineering principles to real-world industrial challenges, building a strong technical foundation.

Applied EngineeringProcess Optimization

Industries

PharmaCPGPetrochemicalsFoodTextile

Visveswaraya Technological University

Education
B.E, Electronics & CommunicationsJan 2008 – Jan 2012

Built a strong foundation in logical, technical, and engineering principles. A highlight was being part of the team that launched India's first Picosatellite, Studsat I.

Launched PicosatelliteTop 10% GPA